Terms & Conditions
Please read these terms before signing up. They're written in plain English, not legal jargon, because we believe in being straightforward with our clients.
Video Request Queue
If you submit multiple video requests, your dedicated editor will begin work on the first request and move it to review, without waiting for your approval, then immediately start editing the next video in the queue. If you request a revision on a previous video, your editor will pause the current project, handle the revision first, then continue. This workflow ensures all your monthly videos are delivered on time, even if feedback comes in a few days later.
Delivery Turnaround
We promise a standard delivery time of 48 hours per video. Our editing teams are offline on Sundays, so if a Sunday falls within your delivery window, one additional day will be added. For raw footage up to 45 minutes in length, our standard 48-hour turnaround applies. If your raw footage exceeds 45 minutes, turnaround extends to 72 hours to ensure the quality of the edit is not compromised. Your account manager will notify you of any adjusted delivery timeline before work begins.
Revisions
Unlimited revisions are included in every plan. If you require changes to your delivered video, simply request them at the time of delivery and they will be handled within 24 hours. We work on your video until you are 100% satisfied, with no extra charges and no limits.
Monthly Video Credits
Video credits are allocated on a per-billing-cycle basis and do not roll over to the following month. Unused credits expire at the end of each billing period. If you consistently need more videos than your current plan allows, please contact us about a custom plan.
Cloud Storage
We provide a dedicated Google Drive space for managing your project media at no additional cost. To make the most efficient use of your storage, we ask that you download completed project files to your own device on a monthly basis and remove old footage from the shared drive. This keeps your workspace clean and your upcoming projects running smoothly.
Payment & Billing
All payments are processed securely through Stripe. Your subscription is billed on a monthly basis, charged automatically on the same date you originally signed up. By subscribing, you authorize Editvideo.io to charge your payment method on a recurring monthly basis until you cancel. All prices are listed in USD. Failed payments may result in a temporary pause of your editing service until the payment is resolved.
Cancellation Policy
You may cancel your subscription at any time, with no notice period, no cancellation fees, and no questions asked. To cancel, simply send an email to support@editvideo.io and we will process your cancellation promptly. Your access and editing service will continue until the end of your current billing period. We do not offer prorated refunds for partial months, but our 14-day money-back guarantee applies if you are within your first two weeks.
Intellectual Property Rights
You retain all ownership rights to the raw footage you provide us. By submitting footage, you grant Editvideo.io a limited license to use, edit, and store that footage solely to deliver your requested edits. Once delivered, you own the final edited video files, and Editvideo.io does not claim ownership over your content or the ideas expressed in it. We do not use your raw or edited footage for our own marketing or portfolio purposes without your separate, written permission. You are responsible for ensuring you have the rights to any footage, music, images, or other third-party materials you provide us to edit.
Acceptable Use
You agree not to use Editvideo.io's services to edit, produce, or distribute content that is illegal, infringes on third-party rights, contains hate speech, or is otherwise harmful or fraudulent. We reserve the right to decline or discontinue work on any project that violates this policy, at our sole discretion, without a refund for work already completed.
Termination
We may suspend or terminate your account if you violate these Terms, engage in abusive behavior toward our team, or fail to pay for services rendered. We will make reasonable efforts to notify you before termination, except in cases of serious or repeated violations. Upon termination by either party, your access to editing services and cloud storage will end at the close of your current billing period, and any project files not downloaded beforehand may be permanently deleted.
Limitation of Liability
Editvideo.io provides its services on an "as is" and "as available" basis. We work to deliver high-quality edits on the timelines described in these Terms, but we do not guarantee uninterrupted or error-free service. To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the billing cycle during which the claim arose, and we are not liable for indirect or consequential damages such as lost revenue or lost business opportunities.
Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services will be resolved in the state or federal courts located in Delaware, and you consent to the jurisdiction of those courts.
We understand that trying a new service takes trust. If for any reason Editvideo.io isn't the right fit within your first 14 days, you can request a full refund, no awkward conversations and no hoops to jump through. Simply reach out and we'll take care of it.
Read our full Refund Policy →