Terms & Conditions
Please read these terms before signing up. They're written in plain English — no legal jargon — because we believe in being straightforward with our clients.
Video Request Queue
If you submit multiple video requests, your dedicated editor will begin work on the first request and move it to review — without waiting for your approval — then immediately start editing the next video in the queue. If you request a revision on a previous video, your editor will pause the current project, handle the revision first, then continue. This workflow ensures all your monthly videos are delivered on time, even if feedback comes in a few days later.
Delivery Turnaround
We promise a standard delivery time of 48 hours per video. Please note our editing teams are offline on Sundays — if a Sunday falls within your delivery window, one additional day will be added. For raw footage longer than 45 minutes, turnaround extends to 72 hours to ensure the quality of the edit is not compromised.
Revisions
Unlimited revisions are included in every plan. If you require changes to your delivered video, simply request them at the time of delivery and they will be handled within 24 hours. We work on your video until you are 100% satisfied — no extra charges, no limits.
Monthly Video Credits
Video credits are allocated on a per-billing-cycle basis and do not roll over to the following month. Unused credits expire at the end of each billing period. If you consistently need more videos than your current plan allows, please contact us about a custom plan.
Cloud Storage
We provide a dedicated Google Drive space for managing your project media at no additional cost. To make the most efficient use of your storage, we ask that you download completed project files to your own device on a monthly basis and remove old footage from the shared drive. This keeps your workspace clean and your upcoming projects running smoothly.
Raw Footage Length
For raw footage up to 45 minutes in length, our standard 48-hour turnaround applies. If your raw footage exceeds 45 minutes, the turnaround time extends to 72 hours to allow your editor adequate time to produce a high-quality edit. Your account manager will notify you of any adjusted delivery timeline before work begins.
Payment & Billing
All payments are processed securely through Stripe. Your subscription is billed on a monthly basis, charged automatically on the same date you originally signed up. By subscribing, you authorise Editvideo.io to charge your payment method on a recurring monthly basis until you cancel. All prices are listed in USD. Failed payments may result in a temporary pause of your editing service until the payment is resolved.
Cancellation Policy
You may cancel your subscription at any time — no notice period, no cancellation fees, no questions asked. To cancel, simply send an email to david@editvideo.io and we will process your cancellation promptly. Your access and editing service will continue until the end of your current billing period. We do not offer prorated refunds for partial months, but our 14-day money-back guarantee applies if you are within your first two weeks.
We understand that trying a new service takes trust. If for any reason Editvideo.io isn't the right fit within your first 14 days, you can request a full refund — no awkward conversations, no hoops to jump through. Simply reach out and we'll take care of it.
Read our full Refund Policy →